Forums General Server Error

Server Error

Posts: 2

#1 December 14, 15:46

Hi Everyone,

I have such a problem in my company.I think this is a network port problem.Do you know which port use?
This is the error message.

"Could not connect to server.An error occured while trying to connect to the server (#9). Please try again later.
Error the server.Please try again later."

Thanks

Alex
GermanyAlex
(Administrator)
ShippingExplorer Ltd.
Posts: 160

#2 December 14, 16:35

It seems like your company network works through a proxy server and you haven't configured ShippingExplorer to use that proxy server.

If you are using a proxy, make sure you enabled it in the ShippingExplorer settings and the following address and port is allowed:
Address: "www.shippingexplorer.net" (it's a DNS address)
Port: 80 (TCP/HTTP)

If you're not using a proxy, make sure the program can connect to:
Address: "www.shippingexplorer.net"
Port: 21866 (TCP)

Posts: 2

#3 December 15, 7:39

Thank you very much
that's right we are use a proxy server but i've setup this computer no proxy. So I will give authority to change this port.
Have a nice day