#1 August 8 2015, 11:27

Turkeyerdemayan

We have used your shippingexplorer application for windows for almost 6 years.

However last 1 month, we have a map detail fault as attached in our work pc. See photos from shippingexplorer map.

Pls, help us about method for solve this fault.
  • 2.png
    2.png (122 KB, 11 downloads)

1 times edited. Last time by erdemayan - August 8 2015, 11:28.

#2 August 8 2015, 11:29

Turkeyerdemayan

See photos from shippingexplorer map.
  • 1.png
    1.png (272 KB, 8 downloads)

#3 August 8 2015, 22:45

GermanyAlex

Administrator

ShippingExplorer Ltd.

Does this happen for all the maps? Google, Microsoft, Native, ...?

#4 August 9 2015, 18:12

Turkeyerdemayan

yes, in all photos

#5 August 10 2015, 8:42

UkraineYevgen

Moderator

Dear Erdemayan,
Thank for contacting us.
We sent your request to our technical specialists.
We'll answer you as soon as possible.

#6 August 10 2015, 9:07

GermanyAlex

Administrator

ShippingExplorer Ltd.

erdemayan:

yes, in all photos


Sounds like there's an issue with either your firewall or proxy server. Your firewall has to allow the application to access the internet over the HTTP port (TCP 80). If you're using a proxy server to access the internet, please check the proxy settings in the ShippingExplorer settings menu.

#7 August 13 2015, 8:23

Ukrainestepoleg

Just solved a problem which looked like similar. After installing Win 10 user no longer had permission to write into Shipping Explorer folder in Program Files. So you have to grant permission to current user

#8 August 25 2015, 7:06

Turkeyerdemayan

İs there any windows update (security or optional) that might cause Shipping Explorer program not to display the map details properly?
Or is there any network port needs to be opened and not blocked which is used for map data flow between client and server?
And also could you please specify the program prerequisites for successful connection and work?

#9 August 25 2015, 7:30

UkraineYevgen

Moderator

Dear Erdemayan,
You should check your proxy and firewall to allow the program to connect to the following DNS/domains through the HTTP interface (TCP port 80).
This should solve your problem. If you have more questions, please feel free to contact us.

#10 August 25 2015, 13:11

GermanyAlex

Administrator

ShippingExplorer Ltd.

erdemayan:

İs there any windows update (security or optional) that might cause Shipping Explorer program not to display the map details properly?
Or is there any network port needs to be opened and not blocked which is used for map data flow between client and server?
And also could you please specify the program prerequisites for successful connection and work?


Have you read my previous post?
If you're not using a proxy, the program only uses the remote TCP port 21866 (for most of the data) and the remote TCP port 80 (for the maps).
If you are using a proxy, the programm will only use the remote TCP port 80 for both types of connections.

If you're seeing ships but no underlying maps, then you probably have the proxy option disabled in the ShippingExplorer settings but the program is not able to download map data over remote TCP port 80 - it is either blocked by firewall or the network is not correctly set up, i.e. remote TCP port 80 connections (http) are only allowed through a proxy. The solution is to either configure the firewall to allow the connections or, if you're using a proxy, to enable the proxy option in the settings and set it up properly.