#1 September 25 2017, 11:20

UkraineAndreyKravtsov

Добрый день
в программе позиция судне не обновлялась с 11-го сентября
а на сайте есть актуальное обновление позиции на 25 сентября
значит программа получает не актуальную информацию!

скрин в приложении

Очень часто такое бывает!

#2 September 25 2017, 17:07

GermanyAlex

Administrator

ShippingExplorer Ltd.

I suspect you have the "wrong" ship added in your "My Ships". The ship you're looking for has a new MMSI: 214182662. Try adding that one into your "My Ships".
We're sorry about this inconvenience with IMO numbers. In the past ships with the same IMO number were considered one and the same ship by our system. However, a lot of malicious companies/captains started to type in fake or IMO numbers of other ships into their ship's AIS transponder, which caused a lot of our data to get mixed, ships disappearing, incorrect photos, track data etc. So we had to change this behavior and ask customers to not solely rely on IMO numbers but also look at the MMSI number.

1 times edited. Last time by Alex - September 25 2017, 17:10.